AI Tools & Automation
-
What is the AI FAQ Bot? The AI FAQ Bot enhances customer support by automatically suggesting relevant FAQ articles to customers based on their question and follow-up messages. The AI FAQ Bot will save time for your team as well as your customers, allowing them to more quickly find answers to the...
-
Chatbots (Hello Bot, FAQ Bot, Order Bot)
Re:amaze Pre-Built Chatbots You can enable pre-built Re:amaze Chatbots to help with frontline customer service. Chatbots can help with common customer frustrations and can get simple things answered quickly or retrieve relevant FAQ articles. For example, when a customer asks a common shippi... -
AI Tools for Customer Conversations
Suggest a Response With Re:amaze, you can generate a complete response for customers before writing out your own reply. Simply click 'Suggest a Response,' and our AI will craft a reply based on the customer's message. If the customer has included an order number in their inquiry, the suggest... -
AI for Effortless FAQ Articles
Creating articles for your FAQ can be time-consuming and tedious. With Re:amaze, you can streamline this process significantly by utilizing the "Need some help?" button. When drafting a new article, simply click this button and our AI will generate an article expanding on what you've already writ... -
Re:amaze simplifies communication with customers who speak other languages by providing a built-in translator within your conversations. To ensure the most effective translation, it's important to set your default language. This can be easily done in your personal user settings, which you can ac...
-
For those of you that have worked with our chatbots in the past, you know that our existing pre-built chatbots, Hello Bot, Order Bot, and FAQ Bot, are turnkey solutions for your business. They require zero programming, training, or additional development work on your end. But what if you want...
-
Chatbots (Custom Workflow Bots)
What is a Workflow Bot? Custom Workflow Bots work with Chat to help customers navigate/find products/features and get answers to questions. While other bots are triggered by orders and relevant FAQ articles, Workflow bots are of course triggered by the Workflows that you build. Workflow bot... -
About Workflows Workflows can be thought of as a triggering event, or a series of triggering events, that tell Re:amaze to perform an action or a series of actions automatically. You can create a workflow for any number of business use cases. For example, you may create a workflow to automatica...
-
Capturing Customer Sentiments with Re:amaze Intents Intents is an important feature in Re:amaze Automation. In a world of automation and chatbots, we believe Re:amaze Intents is a cornerstone of how support teams can take advantage of customer messages and train an automation process designe...
-
Help Desk Migration & Other Migration Tools
Help Desk Migration Help Desk Migration provides a comprehensive solution for smoothly importing customer service data from one platform to another. As an authorized Re:amaze solutions provider, this migration service facilitates the migration of all information, including tickets, related data,... -
Enable AI Spam Filtering for Chat and Email Channels
Re:amaze offers AI-powered spam filtering that helps you manage unwanted messages by automatically identifying and filtering out spam. You can turn on AI Spam Filtering for chat, email, or both, depending on your needs. How AI Spam Filtering Works Message Analysis: When a customer writes in, ou... -
Enabling Your Shopping Assistant Bot & Chat Widget Hub
The Shopping Assistant Bot is an AI-powered tool designed to enhance your customers' shopping experience by recommending relevant products based on their inquiries. To use the bot, a Shopify or WooCommerce store needs to be connected to your brand(s). When enabled, the bot will leverage your stor... -
How to Customize AI Settings in Re:amaze
AI Settings Re:amaze allows you to customize your AI to match your brand’s voice and tone. If you manage multiple brands, you can set different AI settings for each one individually. These customizations will apply to any AI-generated text, including Response Templates, Quick Replies, Suggested ... -
How to Migrate Your Data from Zendesk to Re:amaze
Re:amaze provides a built-in migration tool for you to easily and efficiently migrate your data from Zendesk - no 3rd-party apps necessary! Re:amaze will migrate the following from your Zendesk account: Staff roles Staff users and customers Departments Article topics and articles Conversations G...