Re:amaze integrates with several voice providers, allowing your team to manage calls, voicemails, and call recordings directly from the Re:amaze dashboard. Depending on your provider, available features may include voicemail transcripts, voicemail recordings, call logs, in-app dialers, click-to-call, and click-to-text capabilities.
Supported voice providers
For setup instructions, select your provider:
- Aircall — See Aircall Integration: Setup and Features
- RingCentral — See RingCentral Integration: Setup and Features
- AT&T Office@Hand — See AT&T Office@Hand Integration: Setup and Features
- JustCall — See JustCall Integration: Setup and Features
How voice channels work in Re:amaze
Once a voice provider is connected, incoming call recordings and voicemails are automatically imported into your Re:amaze dashboard. Incoming call recordings are marked as resolved conversations. Incoming voicemails are marked as open and unresolved so your team can follow up.
If a customer has a phone number attached to their profile, Re:amaze will automatically associate incoming recordings and voicemails with that customer's contact record.
What went wrong? (Optional)