AT&T Office@Hand: How-To

AT&T Office@Hand is a cloud-based platform providing voice, fax, text messaging, and audio and video conferencing services. The Re:amaze and AT&T Office@Hand integration allows you to:

• Take and make calls from your Re:amaze account
• Log calls and voicemails
• Pull in call recordings

Note: The AT&T Office@Hand integration does not currently support SMS.

Connecting AT&T Office@Hand

1. Navigate to Settings > Advanced Settings > Apps.
2. Select AT&T Office@Hand.
3. Select Connect with AT&T Office@Hand.
4. Log into your AT&T Office@Hand account with your super admin credentials.
5. Authorize Re:amaze to access your AT&T Office@Hand account.

Create a voice channel for AT&T Office@Hand:

1. Select Set Up Voice Channels.
2. Select the brand you want to connect this channel to.
3. Add an internal-facing name for your new voice channel.
4. From the Voice Provider dropdown menu, select AT&T Office@Hand.
5. Select your phone number from the dropdown menu and add any extensions.
6. Save your new voice channel.

Access the in-app dialer:

1. From the bottom right corner of your inbox, select the Not Connected button.
2. From the dialer, select Sign In.
3. Log in with your staff credentials and authorize Re:amaze to access your account.
4. Use the dialer to take and make calls directly within Re:amaze.
5. Optional: Enable the Auto-log Calls setting to automatically log your phone calls.
6. Optional: Select Record to record the voice call.