Channel Settings

  • Chat Settings, Office Hours, & Chat Mode

    Chat Settings You can adjust your Chat settings by navigating to Settings > Chat and Office Hours  This menu allows you to configure Live Chat mode and Office Hours settings for each brand (if you manage multiple brands). This is an important choice for your team to decide on because it will ...

  • Email Channels (SPF Records and Email Deliverability)

    What is an SPF record? An SPF (Sender Policy Framework) record is a type of TXT record in your DNS zone file. SPF records help identify which mail servers are permitted to send email on behalf of your domain. Adding an SPF record can help detect and prevent spammers from sending email messages w...

  • Enabling Custom SMTP for Gmail

    What is Custom SMTP? Custom SMTP (Simple Mail Transfer Protocol) refers to the ability to use your own email server instead of relying on the default server provided by a service or platform (in this case, Re:amaze). By setting up Custom SMTP, you can own the deliverability and signing of all em...

  • Social Channels (Facebook Page and Facebook Messenger)

    Re:amaze's Facebook integration supports both your Facebook Page as well as your Facebook Page's Messenger account. Connecting your Facebook Page and Messenger account allows you to import a variety of customer comments and messages into your Re:amaze inbox so you can reply. Connecting Facebook ...

  • Social Channels (Facebook Lead Ads via Facebook Business)

    Facebook Lead Ads via Facebook Business) You can import your Facebook Lead Ads into Re:amaze as a dedicated support channel. If you currently use Facebook Lead Ads as a way to gather more contextual customer information as a means to generate more interest in your brand or product, it’s importan...

  • Social Channels (Instagram Comments and Mentions)

    Connecting your Instagram account to Re:amaze makes it much easier to communicate with customers and deliver better engagement. What you can do with your Instagram Channel Reply to a public comment as a public comment Visit the customer's Instagram profile by clicking on his or her Instagram ID...

  • Social Channels (Instagram Ads via Facebook Business)

    Connecting Instagram Ads account to Re:amaze Instagram Ads is an important and impressive bit of kit offered through both the Instagram app through promotions as well as through Facebook Business’s campaign creator. Businesses that run Instagram Ads through Facebook Business should immediately c...

  • SMS Channels (Custom SMS or other 3rd Party Providers)

    Custom SMS Channels With custom SMS channels, you have the flexibility to link third-party SMS channels not directly supported by Re:amaze and create your own custom SMS integrations within the Re:amaze platform. This feature empowers you to extend SMS connectivity tailored to your specific need...

  • Voice Channels (Custom Voice Channels)

    Custom Voice Channels Setting up a customer Voice channel allows you to connect a third party Voice channel that Re:amaze does not support natively, and lets you build your own Voice integration with Re:amaze. To log call events for voice channels, you will need to make a POST request to Re:ama...

  • Connecting Your Custom X (Twitter) App to Re:amaze as a channel

    Migrating from Twitter to Custom X (Twitter) App Following the recent changes at Twitter, Re:amaze is no longer able to support the native Twitter channel integration as detailed here. Moving forward, Re:amaze will begin support for connecting to your custom X (Twitter) application to pull in po...

  • Enable External Email Forwarding From Microsoft 365

    Why do I need to enable external email forwarding? You will typically need to enable external email forwarding if Microsoft 365 stopped forwarding emails to Re:amaze, or if you're having troubling connecting your Microsoft 365 account to Re:amaze. To confirm, if you encounter the following e...

  • Enabling Custom SMTP for Microsoft Outlook/Office 365

    What is Custom SMTP? Custom SMTP (Simple Mail Transfer Protocol) refers to the ability to use your own email server instead of relying on the default server provided by a service or platform (In this case, Re:amaze). By setting up Custom SMTP, you can own the deliverability and signing of all em...

  • Social Channels (Instagram Direct Messages)

    Connect your Instagram DMs channel to your Re:amaze account to send and receive Direct Messages, as well as reply to story mentions, directly from your inbox! Connecting Your Instagram DMs Channel Before connecting your DMs channel, you'll want to ensure that you have allowed access to messages...

  • X (Twitter) Channel No Longer Supported - Official Sunset

    Due to recent changes to X's (Twitter) policies on third-party Application Programming Interface (API) integrations, the ability to connect your X (Twitter) account to Re:amaze is no longer supported. This means you will no longer be able to access your Twitter account in Re:amaze to receive and ...