Channel Settings

  • Chat Settings, Office Hours, & Chat Mode

    Re:amaze gives you control over how your team handles live chat, when you are available to customers, and which chat mode best fits your workflow. This article covers how to configure your chat settings, set up office hours, and choose between Real-Time Chat and Classic Chat.

  • Enabling Custom SMTP for Gmail

    What is Custom SMTP? Custom SMTP (Simple Mail Transfer Protocol) refers to the ability to use your own email server instead of relying on the default server provided by a service or platform (in this case, Re:amaze). By setting up Custom SMTP, you can own the deliverability and signing of all em...

  • SPF Records and Email Deliverability

    Learn what SPF records are, how Re:amaze handles email deliverability by default, and how to add Re:amaze to your SPF record if your domain requires it.

  • Connect and Use Facebook and Facebook Messenger

    Connect your Facebook Page and Messenger to Re:amaze to manage comments, messages, reviews, and lead ads from one inbox. Covers setup, personas, supported content types, and workflow automation.

  • Connect Facebook Lead Ads

    Import Facebook Lead Ad responses into Re:amaze as a dedicated support channel, keeping them alongside your Facebook Page and Messenger conversations in one inbox.

  • Connect and Use Instagram Comments and Mentions

    Connect your Instagram Business account to Re:amaze through Facebook to manage public comments and mentions alongside your other support channels. Covers prerequisites, setup, and import preferences.

  • Connect Instagram Ads via Facebook Business

    Connect your Instagram Ads account to Re:amaze via Facebook Business to manage and respond to customer comments on your ads directly from your inbox. Only supports ads published through Facebook Business.

  • SMS and MMS Channels

    Re:amaze supports SMS and MMS through Twilio, ClickSend, RingCentral, and SMSBump. Learn how SMS conversations work in Re:amaze, including merging profiles and sending outbound messages.

  • Custom SMS Channel Integration

    Build a custom SMS integration in Re:amaze by connecting any third-party SMS provider. Covers authentication, sending inbound SMS to Re:amaze, and receiving outbound SMS via webhook.

  • Voice Channels

    Re:amaze supports voice channel integrations with Aircall, RingCentral, AT&T Office@Hand, and JustCall. Manage calls, voicemails, and recordings directly from your Re:amaze dashboard.

  • Custom Voice Channel Integration

    Connect any third-party voice provider to Re:amaze by building a custom voice channel integration. Covers authentication, request formatting, and logging call events via POST requests.

  • Connect a Custom X (Twitter) App

    Connect a Custom X (Twitter) App Following API changes at X (Twitter), Re:amaze no longer supports the native Twitter channel integration. Re:amaze now supports connecting your own custom X application to pull in posts and Direct Message interactions. Your X application must be on at least the B...

  • Enable External Email Forwarding From Microsoft 365

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  • Enabling Custom SMTP for Microsoft Outlook/Office 365

    What is Custom SMTP? Custom SMTP (Simple Mail Transfer Protocol) refers to the ability to use your own email server instead of relying on the default server provided by a service or platform (In this case, Re:amaze). By setting up Custom SMTP, you can own the deliverability and signing of all em...

  • Social Channels (Instagram Direct Messages)

    Connect your Instagram DMs channel to your Re:amaze account to send and receive Direct Messages, as well as reply to story mentions, directly from your inbox! Connecting Your Instagram DMs Channel Before connecting your DMs channel, you'll want to ensure that you have allowed access to messages...

  • X (Twitter) Channel No Longer Supported - Official Sunset

    Due to recent changes to X's (Twitter) policies on third-party Application Programming Interface (API) integrations, the ability to connect your X (Twitter) account to Re:amaze is no longer supported. This means you will no longer be able to access your Twitter account in Re:amaze to receive and ...