RingCentral Integration: Setup and Features

If your team uses RingCentral for voice and Re:amaze for customer support, you can connect the two platforms with Re:amaze's native RingCentral integration.

Connect RingCentral

  1. Log into your RingCentral account.
  2. In Re:amaze, navigate to Settings > Apps and select RingCentral.
  3. Accept the permissions requested by Re:amaze.

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Set up your RingCentral voice channel

  1. Once your account is connected, select Set Up Voice Channels.
  2. Give your RingCentral voice channel a name
  3. Verify your account information and select Save.

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Log into your RingCentral dialer

Select the RingCentral dialer located in the bottom right corner of your Re:amaze dashboard. Enter your personal RingCentral credentials and accept all permissions.

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Once connected, your RingCentral calls and voicemails will be accessible directly within Re:amaze. For a full overview of what you can do with the RingCentral integration, see our blog article here.

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