First Things First

Learning to navigate a new helpdesk platform can feel overwhelming. However, this guide will walk you through the essentials of Re:amaze to help you set up and start effectively. Here are the key points to consider:

  1. Collaborative Design Re:amaze is built for collaboration. Each team member should create their own Re:amaze account login. This practice is crucial for personal signatures, notifications, internal notes, collision detection, and other features that enhance customer service workflows.
  2. Open Conversation Platform Re:amaze promotes open communication. By default, all team members can access all channels, including emails, social media, SMS/MMS, FAQ articles, response templates, reports, and more. While this open structure may take some time to adapt to, we will guide you through using the available filters to maintain focus.
  3. User-Friendly Experience Re:amaze prioritizes ease of use for both your team and your customers. Unlike other platforms where internal priorities dominate, our goal is to enhance the customer experience. Some features may seem non-intuitive at first, but you will quickly become accustomed to them once you understand how your customers interact with Re:amaze.

Setup overview

This FAQ topic will cover the following:

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