Learning Re:amaze
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Learning to navigate a new helpdesk platform can feel overwhelming. However, this guide will walk you through the essentials of Re:amaze to help you set up and start effectively.
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When you log into Re:amaze, you'll see the Main Dashboard. This is your central place to view conversations, collaborate with team members, interact with customers, and manage your account settings.
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Inbox Filters make it much easier for you to stay organized and locate the conversations you need to find. Important Section The Important section includes your top pinned filters: Me, Awaiting, and All Unresolved. Any saved filters or custom views you star will also appear here. Me The Me fi...
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Re:amaze Customer Service Handbook
What is the Re:amaze Customer Service Handbook? Re:amaze has compiled years of experience into a handbook focused on what matters most: helping businesses deliver exceptional customer support. The handbook features interviews with leading customer support organizations and outlines what it takes... -
The Conversation View: Layout and Features
The Re:amaze conversation view is made up of 8 sections, each serving a specific purpose. This layout is consistent across all conversation types: Email Live chat (real-time messaging) Classic live chat Facebook Instagram X (Twitter) SMS/MMS Quick Actions The quick actions menu provides convers... -
Working with Other Team Members
Remember the first tip about Re:amaze? It was designed to be a collaborative platform so staff members can help customers as a collective rather than a one-man(woman) show. To work as a collective on a modern platform like Re:amaze requires the understanding of how some things work. There are 6 ...