Set Up Your Re:amaze FAQ

Each brand in Re:amaze includes an FAQ that can be deployed in three different formats:

• As a standalone hosted Help Site on its own domain
• Integrated inline into your existing site or app
• Integrated into your Re:amaze Shoutbox or Lightbox embeds

Hosted Help Site

A Help Site is a standalone FAQ page hosted on its own domain that you can link customers to directly. To enable it, navigate to Settings > Brands and select the link to enable your Help Site below your brand name.

You can customize your Help Site by selecting See All Settings under your brand. From there you can configure:

• Help Site appearance
• Text customization
• Custom header and footer content and CSS styles
• Custom domain setup
• Analytics integration
• Search index configuration

Deploy your FAQ in the Shoutbox or Lightbox

Your FAQ can also be displayed within your Re:amaze Shoutbox or Lightbox. In this mode it is known as Self Service Mode, which gives customers the ability to search for answers before reaching out to your team.

To enable Self Service Mode, navigate to Settings > Embeddables and use the Embed Builder. When prompted, select the following options:

• I want a FAQ
• Loaded as the Shoutbox or in the Lightbox/modal
• For your brand

Complete the remaining Embed Builder steps to retrieve the JavaScript snippet to paste into your site's HTML.

Add an Inline FAQ to Your Site

The inline FAQ is an embeddable version of the standalone Help Site that can be fully integrated into your existing site content and displayed in the context of your choice. To create the JavaScript for an inline FAQ, use the Embed Builder and select the following options:

• I want a "FAQ"
• Loaded as "Embedded on my webpage"
• For my "XYZ" brand