Advanced Settings

• Email Appearance

  Email Appearance controls what customers see when they receive a reply from you via email.

• Response Templates (Saved Replies, Canned Responses)

  Response templates, sometimes called macros or canned responses, allow you to quickly address questions that are commonly asked by your customers.

• Tags (Labels, Folders, Filters)

  Tags are a way to organize conversations and flag specific ones that need attention. For example, if a staff member exclusively handles VIP customer inquiries, tags make it easy to route those conversations to the right person without any friction.

• Does Re:amaze Have an API?

  Re:amaze provides a REST-like API that gives you programmatic access to your account data. Requests and responses use JSON format, and the API is included with every Re:amaze account.

• Third-Party Integrations

  Re:amaze offers a wide range of third-party integrations.