What is Multi-Brand?
Re:amaze is a multi-brand capable platform. That means you can easily create and manage several different business operations, stores, or business identities using a single Re:amaze account. Multi-brand is especially helpful since each brand has its own unique settings, email and social media channels, chat widget configuration, chatbots, and its own Help Site and FAQ.
For example, if you're looking to deploy two different configurations of Re:amaze Chat, you'll need to create a new Brand so the second configuration can be managed separately. The same applies if you would like to manage your emails, social media, SMS, and VOIP channels separately. Each Brand in Re:amaze comes with its own FAQ as well.
Having multiple Brands will also allow you to leverage the Roles and Permissions feature to give certain staff members access only to certain Brands. Doing so gives you the ability to manage multiple teams in a single Re:amaze account without running the risk of cross-brand/channel communication.
NOTE: Multi-Brand is available in Re:amaze Pro Plans and above.
Managing Brands
To add or manage a Brand, got to Settings > Brands. From here, click "Add a brand" to add a new brand, or click "See all settings" to edit your existing brands.
From your brand's page, you can add all of your brand's basic information, including name, avatar, logo, etc.