WooCommerce Integration: Setup and Features

Re:amaze integrates natively with WooCommerce and WordPress to power your conversations with customer data. The integration supports WooCommerce 3 or newer and WordPress 4.4 or newer.

Connect your WooCommerce store

1. In Re:amaze, navigate to Settings > Apps and Integrations > WooCommerce.
2. Review the requirements and select Connect a WooCommerce Store.

After authenticating Re:amaze, you will be taken to your settings page.

1. Select Manage Settings to verify your configuration.

On the settings page, complete the following.

1. Confirm the correct Brand is selected and enter your Store Name and Store URL.
2. Verify your API credentials and save.

Add the Re:amaze chat widget to your WordPress site

You can add the Re:amaze chat widget to your site using One-Click Publish. To do this, you will need the Re:amaze plugin installed in WordPress.

1. Log into your WordPress account and select Plugins in the left-hand menu.
2. Select Add New and search for Re:amaze.
3. Select Install, then activate the plugin once it is installed.

Back in Re:amaze, complete the following steps.

1. Navigate to Settings > Apps and Integrations.
2. Select One-Click Publish to make your chat widget live on your site.

Use the WooCommerce module

Once integrated, the WooCommerce module will appear in the conversation view and display order information based on the email address the customer used to contact you. You can pin a specific order to a conversation for quick access to the order being discussed in the thread.

The WooCommerce module supports the following actions directly from within Re:amaze:

• Process refunds: Issue refunds without leaving the conversation.
• View shipping and tracking data: See shipment status and tracking details at a glance.
• Update order and payment status: Make order status changes directly from the module.
• Add order notes: Attach notes to an order for internal reference.