What are Customer Events?
Customer Events allow you to see your customer's real-time activity on your website. While chatting with a customer, you will be able to see Customer Events visualized using the right rail under "Recent Activity". Whether they're still viewing products, checking your return policy, or on the checkout page, you'll be able to easily see exactly where your customers are while you're chatting with them.
NOTE: In order for your visitors to be tracked, you will need at least one of the following embeddables active on your website if you are not a Shopify user:
- Shoutbox / Chatbox
- Lightbox
- Embedded FAQ
- Embedded Contact Form
- Embedded Conversation History
Enabling just one of these embeddables requires you to install the Re:amaze.js Embed, which is what makes it possible to track website visitors. For more information on this, check out our developer documentation. You may also use the Embeddable builder found in your Re:amaze account’s settings menu.
Realtime Customer Events for Shopify Users
Shopify users with Customer Events will gain visibility similar to what is available in the Live Dashboard. If customers are active in your store and have items added to their cart, this will be reflected in their Customer Events in real time.
As customers visit your website, store, or app, their activity either as guest users or authenticated users (customers who provide their name and email) will be displayed. Customer Events will remember event histories for guest users for up to 7 days and authenticated users for up to 14 days.