Re:amaze Keyboard Shortcuts

Keyboard shortcuts help you respond to customers faster. You can use them to access your FAQ articles, Response Templates, and products from your Shopify, WooCommerce, or BigCommerce store without leaving the reply box.

To access these shortcuts, type a forward slash (/) in the reply box

You can also use the forward slash as a quick search. After you type /, start typing the name of the template or article you need. Re:amaze searches all matching content and shows the results.

Other keyboard shortcuts

You can use additional keyboard shortcuts in the inbox view and when you're viewing a conversation. The full list appears below. You can also view it in Re:amaze at any time by pressing shift + ? anywhere on the dashboard. This will pull up the full list of shortcuts.

Site navigation

• g then i: Go to Inbox
• g then r: Go to Reports
• g then a: Go to Articles
• g then c: Go to Contacts
• g then s: Go to Settings
• k: Move up
• j: Move down

Selecting conversations

• x: Select highlighted conversation
• * then a: Select all conversations
• * then n: Deselect all conversations
• * then u: Select unresolved conversations
• * then r: Select resolved conversations
• shift + click: Select multiple conversations

Conversation actions

• enter or o: Open conversation
• c: Compose new message
• shift + r: Reply to conversation
• shift + i: Resolve conversation
• f: Reassign
• e: Archive
• shift + f: Follow
• w: Workflows
• shift + c: Move