Keyboard Shortcuts
Using keyboard shortcuts can make responding to your customers much easier and more efficient. Keyboard shortcuts allow you to instantly access your library of FAQ articles, Response Templates, and products from your Shopify, WooCommerce, or BigCommerce store. To access your shortcuts, simply add a forward slash to the reply box.
The the forward slash shortcut can also be used as a quick search option. After typing “/”, simply start typing for the template or article you need. Re:amaze will search through all matching content.
Other Keyboard Shortcuts
You have access to other keyboard shortcuts when in the inbox view, or when you're viewing a conversation. All keyboard shortcuts are listed below, but can also find them in Re:amaze by using shift + ?
anywhere on the dashboard. This will pull up the full list of shortcuts.
Site Navigation
g then i
Go to Inboxg then r
Go to Reportsg then a
Go to Articlesg then c
Go to Contactsg then s
Go to Settingsk
Move upj
Move down
Selecting Conversations
x
Select highlighted conversation* then a
Select all conversations* then n
Deselect all conversations* then u
Select unresolved conversations* then r
Select resolved conversationsshift + click
Select multiple conversations
Conversation Actions
enter or o
Open conversationc
Compose new messageshift + r
Reply to conversationshift + i
Resolve conversationf
Reassigne
Archiveshift + f
Followw
Workflowsshift + c
Move